Privacy Policy
Facility Custodian ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and SMS/text messaging program.
1. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Mailing or billing address
- Account and transaction details
- Information you provide through forms, support requests, or communications
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Communicate with you about your account or requests
- Send transactional or customer care messages
- Send SMS messages if you have opted in
- Comply with legal obligations
3. SMS/Text Messaging
By providing your phone number and opting in, you consent to receive SMS messages from Facility Custodian, which may include account alerts, reminders, customer care, and similar service-related updates.
- Message frequency may vary
- Message and data rates may apply
- You can opt out at any time by replying STOP
- For help, reply HELP or contact us at support@facilitycustodian.com
SMS Consent and Data Sharing: SMS opt-in or phone numbers provided for SMS are not shared with third parties or affiliates for marketing purposes.
4. Sharing of Information
We do not sell your personal information. We may share information only with:
- Service providers that help us operate our business (e.g., hosting, payments, messaging)
- Legal or regulatory authorities when required by law
- Successors in the event of a merger, acquisition, or sale of assets
5. Data Retention
We retain personal information only as long as needed for business, legal, or compliance purposes.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
7. Your Choices
- Opt out of marketing emails using unsubscribe links
- Opt out of SMS by replying STOP
- Request access, correction, or deletion by contacting us
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date.
10. Contact Us
Facility Custodian
support@facilitycustodian.com